[vc_row content_placement=”middle” height=”medium” color_scheme=”alternate” us_bg_image=”6441″ us_bg_size=”cover” us_bg_repeat=”repeat” us_bg_pos=”center center” us_bg_parallax=”none” us_bg_overlay_color=”rgba(34,35,41,0.8)” us_bg_image_source=”media”][vc_column][us_page_title description=”1″ align=”center”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]True North Adventures (Trading under Far House Limited) has produced this privacy statement to explain how we use and protect any information gathered from visitors to True North Adventures website.

(Activity) Refers to tours, routes, adventures and courses.

You have certain legal rights to control what we do with your information. This includes the right to obtain access to your personal information, request correction or update incorrect information, objecting to or request that we restrict processing your information in certain circumstances and objecting to direct marketing.

True North Adventures may change this policy from time to time by updating this page, and request you review the latest information to ensure you are happy with any changes. This policy is effective from 1st June 2018.

Mailing List

True North Adventures maintains an email list for subscribers to our newsletter. You can subscribe to our newsletter online or by contacting us directly.

Information that is collected

We collect your email address and add this to our email list. We will also capture first name, last name, ask how you heard about us and your interests. We will use the last field to help send you relevant messages.

We do not send random, untargeted or unsolicited e-mails. You can opt out of our marketing emails at any time by clicking the ‘unsubscribe’ button in any such email, or by contacting us directly. The information is collected via the form on our site and is stored on a non-public database. Email addresses are held on our database and on a separate email list to which we send our email newsletter.

We do send prior to any activity a booking confirmation form allowing us to gather information, including any medical issues which may affect the safety of the individual, group and guide. Also we collect information on the rider’s ability and skill level to ensure the activity is safely within the individual or groups competency levels.

The email list is used to send out information about our courses and events here at True North Adventures.

True North Adventures does not divulge your registration information to any third parties, unless you have booked a course with us. By booking a course with us you must agree to our Terms and Conditions, which gives us permission to share information about you relating to the course that you have booked, with our course directors and True North Adventures staff, to ensure we provide you with the best customer experience.

Links

Occasionally, True North Adventures website may feature links to other, external websites. True North Adventures is not responsible for the privacy practices or the content of such websites.

Disclosures

We will not pass your information to any third parties organisations unrelated to your course.

Website statistics

Visitor IP addresses are logged as part of the daily website statistic gathering. This is a common occurrence on the majority of websites. It is used only for the accurate reporting of statistics.
If you have any questions, concerns, or requests regarding the True North Adventures Privacy Statement, please feel free to contact us by mail, telephone or email. – explore@truenorthadventures.co.uk

Complaints

If you wish to raise a complaint about how we have handled your personal information, you can contact our Data Protection Officer on 01538 300778

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